Returns & Exchanges Policy

At Bella Vita Luxury, we strive to ensure your beauty and fragrance experience is seamless; however, due to the personal nature of our products, we only accept returns for items that arrive damaged or defective. Please ensure all return requests are initiated within 48 hours of delivery to qualify for a replacement or refund.

1

Initiate Your Request

Contact our customer support team via email or our dedicated portal within 48 hours of receiving your order, providing your order number and details of the issue.

2

Provide Proof

Submit clear photographs or a short video of the damaged product and the original shipping label to help our team validate your claim.

3

Quality Inspection

Once your request is approved, we will arrange a reverse pickup or ask you to ship the item back for a thorough quality check by our warehouse team.

4

Resolution Process

After the inspection is complete, we will process your replacement or issue a refund to your original payment method within 7-10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing